TICO - Industry Info

Industry Info

Education Standards / TICO Exam

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Effective July 19, 2013, TICO will be administering its Education Standards Program. Please refer to the Registration process page for further instructions. Please note that TICO is also making arrangements to make available the registration process in French.  Currently, only the introduction information and the Study Manual are available in French.  TICO is working on making all other program information available in French. We kindly ask that you use the English registration forms until the French version of our website becomes available.  We apologize for any inconvenience. Individuals and groups with questions may contact TICO at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call TICO at 1-888-451-8426 (Lori Furlan ext 231 or Heather Wilkins ext 257)

Every person who is working for a registered Ontario retail travel agency and is selling travel services or providing travel advice to the public must, by law, meet the TICO's Education Standards, which came into effect on July 1, 2009.  This includes Supervisors and Managers on a registrant's registration record with TICO.

NOTE: Successfully passing the TICO Education Standards Exam allows you to sell travel services or provide travel advice to the public on behalf of a TICO registered Ontario travel agency. It does not mean that you are licensed to sell travel services in Ontario. A pass certificate for the exam is not the same as a TICO Registration. If you are not working for a TICO registered travel agency and you wish to sell travel services in Ontario, you would need to contact TICO’s registration department to obtain a license before you can start selling travel services.

The Education Standards Program is administered by the Travel Industry Council of Ontario (TICO). The program consists of two levels:
1) Travel Counsellor
2) Supervisor/Manager

The links below will provide you with more detailed information on the Education Standards Program:


Study Manual



Frequently Asked Questions

Registration Forms